Tell customers when you’ll arrive, before they ask
Send customers a live tracking link, keep their arrival time up to date and confirm the delivery, straight from the plan your drivers are running.
Customers who know when you’re coming are home when you arrive
Every “where is my delivery?” call costs your team time, and every missed delivery costs a second trip. Delivery Tracking keeps customers informed so both happen less.
How Delivery Tracking works
Live tracking link
Customers follow their delivery on a map, without installing anything.
ETA updates
Arrival times are updated as the driver progresses through the route.
Delivery confirmation
Customers are told when the delivery is done, with the proof captured by the driver.
SMS and email
Notify each customer about their delivery on the channel they use.
Your SMS provider or ours
Send through Routyn, or through the SMS provider you already have.
Driven by the real plan
Notifications come from the same plan your planners approve and your drivers run.
Do customers need to install an app?
No. They receive a link by SMS or email and follow the delivery in their browser.
How are arrival times kept up to date?
The ETA is based on the plan your drivers are running and is updated as the driver moves through the route.
Can we use our own SMS provider?
Yes. Messages can go through Routyn or through the SMS provider you already use.
Keep your customers in the loop
Sign up for free and see Delivery Tracking working with your own plan.